Contact us
You will reach the people who build and run ChatBridge24, not a ticket queue. Sunday to Thursday, Dubai time.
How to reach us
Three channels, all monitored.
Chat on WhatsApp
The fastest way, and a reasonable test of a WhatsApp product. Messages reach the same shared inbox this page is selling.
Chat on Telegram
If Telegram is where you already are.
+971 4 383 9665
Saabsoft’s office line, Sunday to Thursday, Dubai time. Useful if you would rather describe a problem than type it.
What to tell us, so the first reply is useful
Four things, and none of them is mandatory.
- Whether you are on Bitrix24, and if so cloud or self-hosted. It changes the answer to almost every other question.
- How many WhatsApp numbers you want to connect, since that is the billing unit.
- Whether your number is already on the WhatsApp Business Platform with another provider. If it is, moving it is a Meta operation we support directly, and knowing in advance saves a round trip.
- What you want to send — answering inbound conversations, order notifications, or marketing. The categories are priced differently by Meta and it changes which tier makes sense.
Other kinds of request
Each has a page that answers it properly.
- A privacy request, a copy of your data, or deletion. The privacy policy names the mailbox and the response time, and the data-deletion page sets out exactly what happens and when.
- A security report. The security page says where to send it and what we will do with it.
- Pricing in detail, including bank transfer. The full price list, with the three tiers published in the page.
- A demo on a live number. What happens on the call.
Why there is no form here
Stated, rather than left as a gap.
Why is there no contact form?
Because there is no email delivery in the product yet, so a form would collect your message and have nowhere to send it. We would rather publish channels that are genuinely answered than a form that fails quietly. When email is live, a form will appear here and this answer will change.
Will I reach a salesperson or an engineer?
Saabsoft is a software company rather than a sales organisation, so in practice you reach somebody who can answer a technical question. If your question is commercial, the pricing page probably already answers it.
Do you work outside the Gulf?
Yes. The product is used by businesses in several countries and the interface is in English, Arabic and Russian, including right-to-left layout. Support hours are Dubai time.
Or just try it
Install it in a Bitrix24 portal and connect one number. You can always talk to us afterwards.