The ChatBridge24 blog
How WhatsApp Business actually works — Meta's Cloud API, Bitrix24 Open Channels, templates, automation and the parts nobody else writes down.
WhatsApp in Bitrix24: what actually gets created in your portal
The Open Channel connector, the tab on every CRM card, the automation robot and the event handlers — named, with what each one does, what it does not create, and how to inspect all of it yourself.
Why WhatsApp hides a customer's phone number, and what can still be recovered
WhatsApp is migrating accounts to LID addressing. On a migrated account every one-to-one contact arrives with an opaque identifier instead of a phone number — and re-pairing does not reverse it. Measured on a production estate.
What Meta charges for WhatsApp in 2026, and why the 1,000 free messages are not what you think
Per-message pricing replaced conversations in July 2025. The famous 1,000 free conversations died in November 2024. From 1 October 2026 there is a new 1,000 — same figure, different unit, different grain.