Bitrix24 marketplace app

Your customers' WhatsApp, inside Bitrix24.

Messages arrive in your Open Channels, your team replies from the CRM, and every conversation stays attached to the record it belongs to.

See how it works Read the privacy policy

Built on the WhatsApp Business Platform — Meta Cloud API. Your WhatsApp Business Account stays your own.

How it works

One message, end to end.

A customer messages your WhatsApp number. ChatBridge24 identifies them, finds or creates the matching CRM record, and delivers the message into your Bitrix24 Open Channel. Your agent replies from the CRM and the reply goes back over WhatsApp, with delivery and read receipts returning the same way.

What it does

Built for the way your team already works.

Attached to the right record

Conversations are matched to the lead, deal, contact or company they belong to, so history is never scattered across separate chats.

Reply from the CRM card

A WhatsApp tab on each record lets an agent read and reply without leaving the customer they are looking at.

Approved templates, in-app

Draft, submit and track message templates without leaving Bitrix24 for the WhatsApp Manager.

Automation can send

A Bitrix24 automation rule can send a WhatsApp message, addressed from the field you choose on the record.

Delivery and read state

Sent, delivered and read is shown on every message, so nobody assumes a message landed when it did not.

Your account stays yours

You connect your own WhatsApp Business Account and can disconnect it at any time. The conversation history stays in your Bitrix24.

Delivery receipts

Both directions, visible.

Most integrations bury delivery state. Yours is on every message, in both directions.

Inbound arrived and stored

Sent accepted by Meta

Delivered reached the handset

Read opened by the customer

Why it is different

The details that decide it.

Official transportThe WhatsApp Business Platform (Meta Cloud API), not an unofficial bridge.

Your own accountYour WhatsApp Business Account and phone number remain yours throughout.

Inside the CRMNo second inbox to learn. Your team works where they already work.

Data you controlUninstalling triggers deletion on a published schedule, set out in the privacy policy.

Questions

Before you install.

Do I need my own WhatsApp Business Account?

Yes, and that is deliberate — it stays yours. During setup you sign in with Facebook and choose your own business and phone number. You never paste tokens, IDs or webhook URLs.

Can I keep using my number on the WhatsApp app?

No. A number on the WhatsApp Business Platform cannot also be registered on the consumer WhatsApp app. Most businesses connect a dedicated business number.

What happens to my conversations if I uninstall?

Messages already delivered stay in your Bitrix24, because they are Bitrix24 records. What we hold is deleted on the schedule set out in the privacy policy.

Who is behind ChatBridge24?

ChatBridge24 is a product of Saabsoft, a software company in Dubai. You can reach us on WhatsApp, on Telegram, or by phone on +971 4 3839665 — the same channels Saabsoft publishes at saabsoft.com.

About us

Built by Saabsoft.

Who

A software company, not a side project

ChatBridge24 is built and operated by Saabsoft, which develops business software for Bitrix24 and integrations around it. Support and data requests reach real people.

What

One thing, done properly

We do not resell a messaging gateway. ChatBridge24 is a purpose-built Bitrix24 application: Open Channels, the CRM record, automation and templates.

How

On Meta's official platform

Messages travel over the WhatsApp Business Platform (Cloud API). Your WhatsApp Business Account is yours, connected by you, and disconnectable at any time.

Contact us

Install it from the Bitrix24 marketplace.

It runs inside your portal. There is nothing to host and nothing to maintain.

Chat on WhatsApp

Or call +971 4 3839665 · Sunday to Thursday, Dubai time