Acceptance of terms
By signing up for, installing or using ChatBridge24 (the "Service"), provided by Saabsoft ("we", "our", "us"), you agree to these Terms of Service. If you sign up or install on behalf of an organisation, you confirm you are authorised to accept these terms for it.
Two ways to use ChatBridge24
ChatBridge24 can be used in two ways: as a ChatBridge24 workspace created at app.chatbridge24.com, or as the ChatBridge24 app installed in a Bitrix24 portal. Everything in these terms applies to both unless it says otherwise. A ChatBridge24 workspace works on its own, without needing any other business system, and the ChatBridge24 app for Bitrix24 is available on the Bitrix24 Marketplace.
Where these terms say your account, they mean whichever of the two you hold.
What the Service does
The Service connects a WhatsApp business number to a shared team inbox and to the tools around it: message templates, marketing campaigns, automated replies and a chat bot, contacts, saved audiences and a block list, and — for a number on the WhatsApp Business Platform — a REST API and signed outgoing webhooks through which other software can be connected. Several people on your team can read and answer the same number, and you decide who may see and do what.
In a Bitrix24 portal the Service also links those conversations to Bitrix24: messages sent to a connected number appear in the portal's Open Channels, replies made in Bitrix24 are delivered back over WhatsApp, and conversations are attached to CRM leads, contacts and deals. CRM records are read as the signed-in Bitrix24 user, under the portal's own permissions. In a ChatBridge24 workspace nothing is sent to Bitrix24 and the Bitrix24 CRM features are not offered: conversations are answered in the workspace's own inbox, and a CRM or any other business system can be connected through the REST API and webhooks.
Messages are exchanged through the WhatsApp Business Platform (Cloud API) operated by Meta Platforms, Inc. Your WhatsApp Business Account and your business phone number remain your own; during onboarding you authorise the Service to send and receive messages on that number, and messaging on it is governed by Meta's own terms and priced by Meta.
Relationship to Meta and your compliance obligations
Saabsoft is not affiliated with, endorsed by, or sponsored by WhatsApp LLC or Meta Platforms, Inc.
You are responsible for your own compliance with Meta's Business Messaging terms and policies — including the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy — and with any applicable law on unsolicited messaging and consent. We may suspend an account that does not comply, as set out under "Acceptable use" below.
Messaging on the WhatsApp Business Platform is delivered and enforced by Meta. Meta may restrict or disable a business phone number, a WhatsApp Business Account or a message template under its own policies. Such a decision is Meta's rather than ours, and we are not liable for loss arising from it.
Acceptable use
You must not use the Service to send unsolicited bulk or automated marketing messages, to contact people who have not agreed to be contacted, to impersonate another person or business, to distribute malware or unlawful content, or in any way that breaches applicable law or WhatsApp's own rules. We may suspend an account that does so, without refund.
Account requirements
You need a WhatsApp account you are entitled to connect, and either a ChatBridge24 workspace created at app.chatbridge24.com or an active Bitrix24 portal with the Service installed. You are responsible for keeping that access secure and for the actions of the users you grant access to.
ChatBridge24 workspaces. You must give a real email address that you can receive email at, choose a password you do not use elsewhere, and keep it to yourself. We use that address to confirm that it is yours, to send you a link for resetting a forgotten password, to deliver an invitation to join a workspace, and to send a workspace's administrators notices about the account. Signing in also takes a second step: a code sent by WhatsApp to a mobile number you have confirmed, a code from an authenticator app, or one of your recovery codes. If you lose access both to your password and to that email address, or to your confirmed mobile number, your authenticator app and your recovery codes alike, we may be unable to restore your access to the workspace or to the data in it. An administrator can invite colleagues, change what they may do, and close the workspace. Repeated failed sign-ins lock an account for a period, to protect it.
Bitrix24 portals. Access follows Bitrix24: whoever Bitrix24 admits to the portal can open the Service, and what they may do inside it follows the role an administrator gives them in the Service.
Subscriptions and billing
The Service is billed per connected WhatsApp number, in advance, for the period you select. Payments are processed by Stripe; we never receive or store your card details. Each number is its own subscription, with its own plan, period and renewal date, and it is charged when you buy it — not on a later invoice. Disconnecting or removing a number does not end its subscription or reduce what you pay: the paid capacity stays yours until the end of the period and can be used by another number in the meantime. To stop paying for it, cancel that subscription (for a card subscription, removing a number offers to do this at the same time).
Our fee is for the Service and does not include Meta's own message charges. What you send and receive on the WhatsApp Business Platform is priced by Meta under your own agreement with Meta.
You may cancel any subscription at any time. Cancellation stops it renewing: it takes effect at the end of the paid period, and you keep full access until then. Except where required by law, fees already paid are non-refundable. Where a free trial is offered, it is limited to one per account.
Your data
Message content, media and contact data processed by the Service belong to you. We handle them as a data processor under the Privacy Policy. The account record a ChatBridge24 workspace needs in order to sign you in — the email address, the password hash, the two-step sign-in details, and the device and sign-in records — is different: we keep it because we run the sign-in, so for that record we are the controller rather than the processor. The Privacy Policy sets out what we hold and for how long.
There are two ways your data leaves our production systems, and each ends in the same deletion.
Bitrix24 portal. Uninstalling the Service triggers deletion of your data from our production systems once Bitrix24's uninstall notification has been verified, on the schedule the Privacy Policy sets out. A notification we cannot verify is never acted on automatically — that would let anyone delete a portal's data — so we confirm the removal with a portal administrator first and then complete it.
ChatBridge24 workspace. An administrator closes it from Settings → Account → "Close this workspace", confirming with their own password and by typing DELETE. Closing it signs everyone out, marks the workspace inactive immediately, and deletes what it holds — its conversations, contacts and media, and the account records of the people in it — within 30 days, on the same schedule. During those 30 days it can still be restored, but not from inside the Service: contact us within 30 days if you need it back.
Either way, every subscription you pay for by card is cancelled at the end of the period you have already paid for, so nothing renews and your card is not charged again. The period you have already paid for is not refunded.
Removing one connected number is not deletion. It deletes that number's stored connection credentials and stops all further processing for it, but its conversations, media and contacts stay with your account until the account itself is deleted. Data deletion explains both routes, and how to ask us in writing.
Availability
We aim to keep the Service continuously available, but it depends on third parties — Meta's WhatsApp Business Platform, Amazon Web Services, which hosts the Service, and, where the Service is installed in a Bitrix24 portal, Bitrix24 itself — and is provided without an uptime guarantee. Maintenance windows and provider outages may interrupt message delivery.
Limitation of liability
The Service is provided "as is", without warranties of any kind. To the maximum extent permitted by law, Saabsoft is not liable for indirect or consequential loss, loss of profit, loss of data, or loss arising from a WhatsApp account restriction or ban. Our total liability for any claim is limited to the fees you paid for the Service in the twelve months preceding the claim.
Changes and termination
We may change these terms as the Service evolves; material changes are announced inside the Service. We may suspend or terminate access for a breach of these terms. You may stop using the Service at any time: uninstall it from your Bitrix24 portal, or close your ChatBridge24 workspace from Settings → Account. Both routes, and what each one deletes, are described under "Your data" above.
Governing law
These terms are governed by the laws of the United Arab Emirates. Disputes are subject to the exclusive jurisdiction of the courts of the Emirate of Dubai.
Contact
Saabsoft — Dubai, United Arab Emirates. Reach us on WhatsApp or by telephone on +971 4 383 9665.